Refund Policy

1. Applicability
This policy applies to all orders placed on the Bitrare website.

2. Cancellation by You
Orders cannot be canceled or modified once placed. Our drops are limited and move fast.

3. Returns & Refunds
Returns are accepted only for damaged or defective items, reported within 2 days of delivery.
We do not accept returns or exchanges for change of mind or size-related issues.

If your claim is valid, refunds will be processed to the original payment method within 7–10 working days, in accordance with RBI guidelines.

4. How to Claim
To initiate a claim, email care@bitrare.in within 2 days of delivery with:

  • Your order number
  • Clear photos or videos of the issue
  • A brief description of the problem

5. Inspection & Resolution
All claims are reviewed carefully. If approved, we will offer a replacement or refund.
False or unverifiable claims will be rejected.

6. Legal Compliance
This policy complies with the Consumer Protection (E-commerce) Rules, 2020 and applicable RBI refund regulations.

Privacy Policy

Effective Date: 01 March 2026
Company: Gear Five Glide Private Limited (Brand: “Bitrare”)
Email: care@bitrare.in

1. Legal Status & Acceptance
This Privacy Policy is an electronic record under the Information Technology Act, 2000, including applicable rules, the SPDI Rules, 2011, and the Digital Personal Data Protection Act, 2023.

By using our website (www.bitrare.in) or services, you consent to the collection and use of your data as described in this policy. If you do not agree, please discontinue use.

2. Information We Collect

a) Information You Provide
When you register, place orders, subscribe, or contact us, we may collect:

  • Name, email, phone number
  • Gender, age
  • Billing and shipping address
  • Login credentials
  • Preferences and communication records

b) Automated Data
We may collect:

  • IP address and device details
  • Browser type
  • Cookies and usage data
  • Pages visited and session duration

c) Third-Party Sources
We may receive limited data from payment gateways, analytics tools, or social login providers.
We do not store card details or CVV information.

3. How We Use Your Data
We use your data to:

  • Process orders and transactions
  • Provide customer support
  • Send updates and notifications
  • Share offers (if you opt in)
  • Improve our services
  • Prevent fraud and comply with legal obligations

4. Cookies & Tracking
We use cookies to enhance your experience, remember preferences, and analyze performance.
You can disable cookies in your browser settings, though some features may be affected.

5. Disclosure of Information
We do not sell your personal data.
We may share it with trusted partners for logistics, payments, analytics, or when required by law.

6. Your Rights
You may:

  • Access your data
  • Correct inaccuracies
  • Withdraw consent
  • Request deletion
  • Opt out of marketing

To exercise your rights, contact care@bitrare.in.
Requests are processed within applicable legal timelines.

7. Data Security & Retention
We use reasonable security measures, including encryption and access controls.
Data is retained only as long as necessary for services or legal compliance.

8. Children’s Privacy
Our services are not intended for users under 18.
If we learn that a minor has provided data, it will be deleted.

9. Updates to Policy
We may update this policy from time to time. Continued use implies acceptance.

10. Governing Law
This policy is governed by Indian law.
Disputes will be resolved through arbitration in Pune, Maharashtra, under the Arbitration and Conciliation Act, 1996.

Terms of Service

1. Acceptance
By using www.bitrare.in, you agree to these Terms and our related policies.

2. Product Availability
All products are limited. Once sold out, they may not be restocked.

3. Accuracy
We strive for accuracy in product details and pricing. Minor variations may occur.
We reserve the right to cancel incorrect or fraudulent orders.

4. Intellectual Property
All content, designs, and trademarks belong to Bitrare. Unauthorized use is prohibited.

5. Payments
Payments are processed securely through approved gateways.
Prices are inclusive of applicable taxes.

6. Returns & Refunds
Returns are governed by our Refund Policy.

7. Limitation of Liability
We are not liable for indirect or consequential damages.
Our liability is limited to the value of your order.

8. Force Majeure
We are not responsible for delays caused by events beyond our control.

9. Governing Law
These Terms are governed by Indian law.
All disputes fall under the jurisdiction of courts in Pune, Maharashtra.

Shipping Policy

1. Shipping Coverage
We deliver across India using trusted courier partners.

2. Delivery Timelines

  • Metro cities: 3–5 working days
  • Other locations: 4–7 working days
  • Remote areas may take longer

3. Shipping Charges
Free shipping on all orders.

4. Tracking Orders
Tracking details will be shared once your order is dispatched.
For assistance, contact care@bitrare.in.

5. Liability Disclaimer
While we work with reliable partners, delays may occur.
We are not responsible for courier delays but will assist in resolving issues.

Need Help?

We’re here to help.
care@bitrare.in